Packaging,Shipping & Return

FREQUENTLY ASKED QUESTIONS ON SHIPPING & RETURNS.

 

 Which delivery services are used for delivery and what are the delivery costs?

We are pleased to offer FREE delivery on all orders over $50.00 . For all other orders we charge flat shipping rates of $4.95 per shipping address. Our regular method of delivery has always been UPS, USPS OR FedEx.  Our standard delivery time is Usually 1 to 5 hours within USA, 1 to 24 hours for products delivered in Canada, and 1 to 3 days for deliveries to England and Australia. 

Do you ship outside USA?

better health Pharmacy can only deliver in countries within Asia and Europe. Note that certain products are restricted to be delivered for delivery into some Asian and European countries. Please do contact us on sales@betterhealthstore.online to confirm delivery possibility before making your purchase if you your product delivered within Europe or Asia.

Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose different addresses.

RETURNS & REFUNDS

What is your return policy?

If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team on betterhealthstore.online. Your order must be sent back to us within 4 days of delivery. We do not cover the cost of sending your order back to us. 

In order for us to process your refund with no delays we ask you to adhere to the following instructions:

  • We only accept returns sent to us within 4 days after an order has been delivered to you.
  • All return packages must be shipped with a proof of postage. We are not able to process refunds if proof of postage is not provided.  The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • The items must be sent back to us in original condition with packaging and tags still attached.
  • We do not charge restocking or refund handling fees.
  • We are unable to refund the initial shipping cost of your order.
  • We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Will you refund the cost of shipping if I return my order?

We will refund the complete cost of the items in your order. We will not refund the shipping costs.

However, you may be eligible for free return shipping if you make a payment using our newly introduced credit card payment option. Refund of shipping costs will be handled by payment option chosen by buyer upon purchase.

Can I exchange an item?

betterhealthstore.online. does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order

I received a wrong item. Can I obtain a free refund?

If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.

How long does it take to process a refund?

Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

What do I do if my question isn’t covered here?

If you cannot find the answer to your question here, you can contact our customer services team on contact@betterhealthstore.online If you have already placed your order please include the details of your order and details of your inquiry. Our online shop customer service team is available Monday to Friday from 9am to 6pm. Our friendly advisors are happy to assist you enquiry. 

REFUNDS KNOWLEDGE BASE

Better Health Pharmacy is committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers. We give all our valued customers a 30 days money back guarantee .However, due to the nature of the products, which are controlled medications in many countries, there is a need for some guidelines to be followed.

Refunds:

Following are the cases where a customer can apply for a refund:

  1. Cancellation: If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
  2. Non-Reception: If an order has not been received by the customer within 45 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be refunded:
  1. Customer changed his/her address.
  2. Customer provided a wrong address.
  3. The order arrived at the right address, but there was no one to claim it.
  4. The order arrived at the right address, but someone else claimed it.
  5. Ineffective products: We try our best to source top-notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
  1. A clear picture of the lab tests report.
  2. A clear picture of the products.
  3. A clear picture of the package (Envelop, box etc.).
  4. Order number.
  5. Proof of Payment (Electronic or physical receipt)

Note: A refund may take up to 60 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses.

Payments made through Western Union, Money Gram, or BitCoin can be refunded within 5 business days upon completion of the investigation.

HOW TO ORDER?

STEP 1) Visit the drug you want to order by browsing our product categories
STEP 2) Select Your Quantity and click on the button “Add to Cart”
STEP 3) Click On the button “Proceed to Checkout” or repeat step 1&2 to add more drugs
STEP 4) Fill in all delivery details and select any of the payment options
STEP 5) Click on the button “Place Order” to place your order successfully
STEP 6) Check your email for order confirmation and submit your payment
STEP 7) Tracking details and shipment receipt will be available after registrationWHY ARE YOUR PRICES SO AFFORDABLE?

We try and keep our prices as affordable as we can without harming service and quality, only by reducing costs where possible, low margins, small staff, batch shipping, more returning customers and no physical distribution center. By transferring our business to the web reduces our maintenance costs by 50% and which enables us to offer our customers much more affordable prices.WHAT PAYMENT METHODS DO YOU ACCEPT AND WHY?

We currently accept Western Union/ Money Gram /Bitcoin and  Amazon Gift Cards because they are the most discreet payment options available in the market that can guarantee our customers 100% online privacy from DEA and FDA tracking when placing their order with us.HOW LONG DOES DELIVERY USUALLY TAKES?

USA: 4 to 24 hours
Canada: 1 to 2 days
Worldwide: 3 to 5 days

HOW IS PACKAGING DONE?

We provide an adequately covered & padded packaging to our products in shipping, to ensure their safety as well as privacy while they travel through various substations & delivery systems before reaching you.ARE YOUR PRODUCTS OF STANDARD QUALITY?

Our customer satisfaction is our main priority so we ensure that we delivery only standard quality medications and chemicals to our customer. These standard medications gives good health and satisfaction that is why they always keep coming back to us for more.DO I NEED A PRESCRIPTION TO ORDER FROM YOU?

We understand doctors are afraid to give out prescriptions due to drug abuse. As an online pharmacy, we try to provide as much details for these medications to help customers who dont have prescription to be able to order them and still stay safe. You are free to order from us without a prescription.ANY POSSIBILITIES OF GETTING IN PROBLEM WITH THE LAW?

Since we operates on 100% discreet scale, we make sure non of our customers get problem with the law. Your details and delivery are 100% discreet.DO YOU HAVE DIFFICULTIES SHIPPING TO SOME LOCATIONS?

We have a 98% success delivery rate because we have a well trained packaging team that performs perfect discreet packaging and delivery registration for all orders.DO I RECEIVE TRACKING DETAILS AFTER ORDERING?

“YES” Your full tracking details and shipment receipt will be available after registration. An email will be sent to you with full details.DO I HAVE TO SIGN FOR MY DELIVERY?

Orders are dropped at the registered address hence you dont need to be at home to sign for your parcel. Your tracking number will be updated as delivered when parcel is dropped off at the said address.ORDERING FROM YOU IS 100% SECURED AND SAFE?

“YES” We operates on a 100% discreet scale including payment, packaging and delivery which makes our customers details 100% secure and safe. We never share our customers details with 3rd parties(Law)WHERE DO YOU SHIP FROM?

All orders are discreetly shipped from our main head quarter in Los Angeles USA.WHAT SHIPPING AGENCIES DO YOU USE?

We use EMS, FeDeX, USPS , UPS and DHL for all our customer orders.IS DELIVERY GUARANTEED?

“YES” All orders are discreetly packaged by our well train and specialized packaging team who give in their best to make sure your delivery is 100% guaranteed.DO YOU SHIP TO ALL USA AND CANADA STATES?

“YES” We do ship to all locations within USA and Canada safely.

All Countries

A
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Austrian Empire
Azerbaijan

B
Baden*
Bahamas, The
Bahrain
Bangladesh
Barbados
Bavaria*
Belarus
Belgium
Belize
Benin (Dahomey)
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Brunswick and Lüneburg
Bulgaria
Burkina Faso (Upper Volta)
Burma
Burundi

C
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands, The
Central African Republic
Central American Federation*
Chad
Chile
China
Colombia
Comoros
Congo Free State, The
Costa Rica
Cote d’Ivoire (Ivory Coast)
Croatia
Cuba
Cyprus
Czechia
Czechoslovakia

D
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Duchy of Parma, The*

E
East Germany (German Democratic Republic)
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia

F
Federal Government of Germany (1848-49)*
Fiji
Finland
France

G
Gabon
Gambia, The
Georgia
Germany
Ghana
Grand Duchy of Tuscany, The*
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana

H
Haiti
Hanover*
Hanseatic Republics*
Hawaii*
Hesse*
Holy See
Honduras
Hungary

I
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy

J
Jamaica
Japan
Jordan

K
Kazakhstan
Kenya
Kingdom of Serbia/Yugoslavia*
Kiribati
Korea
Kosovo
Kuwait
Kyrgyzstan

L
Laos
Latvia
Lebanon
Lesotho
Lew Chew (Loochoo)*
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg

M
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mecklenburg-Schwerin*
Mecklenburg-Strelitz*
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique

N
Namibia
Nassau*
Nauru
Nepal
Netherlands, The
New Zealand
Nicaragua
Niger
Nigeria
North German Confederation*
North German Union*
North Macedonia
Norway
O
Oldenburg*
Oman
Orange Free State*

P
Pakistan
Palau
Panama
Papal States*
Papua New Guinea
Paraguay
Peru
Philippines
Piedmont-Sardinia*
Poland
Portugal

Q
Qatar
R
Republic of Genoa*
Republic of Korea (South Korea)
Republic of the Congo
Romania
Russia
Rwanda

S
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Schaumburg-Lippe*
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands, The
Somalia
South Africa
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Sweden
Switzerland
Syria

T
Tajikistan
Tanzania
Texas*
Thailand
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Two Sicilies*

U
Uganda
Ukraine
Union of Soviet Socialist Republics*
United Arab Emirates, The
United Kingdom, The
Uruguay
Uzbekistan

V
Vanuatu
Venezuela
Vietnam
W
Württemberg*

Y
Yemen
Z
Zambia
Zimbabwe